Privacy Policy

Effective Date: 01 May 2025

Safari Transfers and Charter Services ("Safari Transfers", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.safaritransfers.com, request a quotation, make a booking, or otherwise interact with our services.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

Safari Transfers and Charter Services is the owner and operator of www.safaritransfers.com and acts as the responsible party (data controller) for the personal information collected through this website.

2. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Full name
Email address
Telephone or WhatsApp number
Pickup and destination details
Travel dates
Passenger information
Flight details (where applicable)
Accommodation information (where required)
Payment information necessary to process your booking
Any information you provide when requesting a quotation or contacting us

We only collect information necessary to provide our services and fulfil your booking requirements.

3. Information Collected Automatically

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type and version
Device information
Operating system
Time zone
Referring website
Pages viewed
Date and time of your visit
Website usage statistics
Cookies and similar technologies

This information helps us improve our website, monitor performance, understand visitor behaviour, and identify potential security issues.

This information generally does not identify you personally.

4. How We Use Your Information

Your personal information may be used to:

Prepare quotations
Confirm bookings
Arrange transportation services
Coordinate with transport operators and charter providers
Process payments
Respond to enquiries
Communicate booking updates
Improve our services
Maintain website security
Prevent fraud or misuse
Comply with legal obligations

We only process personal information where there is a lawful basis to do so.

5. Payment Information

Online payments made through our website are processed securely by trusted third-party payment providers.

Safari Transfers does not store or have access to your complete credit or debit card details.

Payment providers process your payment information in accordance with their own privacy and security policies.

6. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

Where necessary, we may share relevant information with:

Road transfer operators
Charter flight operators
Air shuttle providers
Accommodation partners (where required)
Payment service providers
Professional advisers
Government authorities where required by law

Only the information necessary to perform the requested service will be shared.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember website preferences
Analyse website traffic
Improve website performance
Maintain website security
Measure marketing effectiveness

You may disable cookies through your browser settings, although certain website features may not function correctly.

8. Third-Party Websites

Our website may contain links to third-party websites.

Safari Transfers is not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

9. Information Security

We implement reasonable administrative, technical, and organisational measures to safeguard your personal information against:

Unauthorised access
Disclosure
Alteration
Loss
Misuse
Destruction

While we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Maintain business records
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Object to certain processing activities
Request restriction of processing
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

12. International Visitors

If you access our website from outside South Africa, please note that your information may be transferred to and processed in South Africa or other countries where our service providers operate.

By using our website, you consent to such transfers where legally permitted.

13. Legal Disclosure

We may disclose personal information where required or permitted by law, including where necessary to:

Comply with legal obligations
Respond to lawful requests from government authorities
Protect our legal rights
Prevent fraud
Protect the safety of our customers or others

14. Changes to This Privacy Policy

Safari Transfers may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Safari Transfers and Charter Services

Email: info@safaritransfers.com

Phone: +27 82 784 2784

Website: www.safaritransfers.com