Refund & Cancellation Policy

Effective Date: 01 May 2025

Safari Transfers and Charter Services ("Safari Transfers", "we", "our", or "us") aims to provide clear and transparent cancellation and refund terms for all services booked through us.

This policy applies to all bookings made directly with Safari Transfers, including bookings made through our website and online payment providers.

1. Booking Confirmation

A booking is only confirmed once the required payment has been received and written confirmation has been issued by Safari Transfers.

All vehicle, air shuttle and aircraft bookings remain subject to final availability and supplier confirmation.

2. Road Transfers

Deposits

A 30% deposit is required to confirm all road transfer bookings.

For bookings made within 30 days of departure, full payment is required at the time of booking.

Cancellation Policy

More than 30 days before departure

  • Deposits may be refunded, less any non-recoverable supplier costs already incurred.

Within 30 days of departure

  • The 30% deposit is non-refundable.

  • Where full payment has already been made, a cancellation fee equal to 30% of the total booking value will apply.

Where a refund is applicable, Safari Transfers reserves the right to deduct a reasonable administration fee to cover payment processing, banking charges and administrative costs.

3. Private Charter Flights

Due to the nature of aircraft charter operations, the following cancellation charges apply:

  • 30% cancellation fee upon confirmation of the booking.

  • 50% cancellation fee for cancellations within 30 days of departure.

  • 70% cancellation fee for cancellations within 14 days of departure.

  • 100% cancellation fee for cancellations within 3 days of departure.

Additional supplier charges already incurred on behalf of the client may also be deducted from any refundable amount.

4. Air Shuttle Services & Custom Tours

Cancellation terms for scheduled air shuttle services and custom safari tours may vary depending on the policies of the transport operator, accommodation provider, or other third-party suppliers.

Where third-party cancellation policies apply, those policies will determine the refundable amount.

Safari Transfers will communicate any applicable cancellation conditions before confirming your booking.

5. Booking Amendments

Requests to amend travel dates, routes, passenger numbers, destinations or other booking details are subject to availability.

Additional charges may apply where changes result in increased supplier or operational costs.

6. Operator Cancellations

If Safari Transfers or one of our suppliers is unable to provide the booked service due to operational reasons, we will offer either:

  • a suitable alternative service; or

  • a refund where no reasonable alternative is available.

Refunds are limited to the amount paid to Safari Transfers for the affected service.

Safari Transfers is not responsible for indirect or consequential losses arising from such cancellations.

7. Force Majeure

Safari Transfers shall not be liable for delays, cancellations or interruptions caused by events beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Airport closures

  • Air traffic control restrictions

  • Government regulations

  • Civil unrest

  • Strikes

  • Mechanical failures

  • Pandemics

  • Other force majeure events

Where possible, we will assist clients in arranging suitable alternative travel arrangements.

Refunds remain subject to the applicable supplier cancellation policies.

8. Refund Processing

Approved refunds will be processed using the original payment method wherever possible.

Refunds are generally processed within 7–14 business days, although processing times may vary depending on your payment provider or financial institution.

Applicable supplier charges, payment processing fees, banking charges and administration costs may be deducted from any refundable amount.

9. How to Request a Cancellation

Cancellation requests must be submitted in writing.

Please email:

info@safaritransfers.com

Please include:

  • Booking reference (if available)

  • Lead traveller's name

  • Travel date

  • Reason for cancellation (optional)

A cancellation is only effective once written confirmation has been issued by Safari Transfers.

10. Non-Refundable Costs

The following may be non-refundable once incurred:

  • Booking deposits

  • Supplier cancellation charges

  • Government taxes and permit fees

  • Special requests arranged specifically for your booking

  • Third-party services identified as non-refundable

  • Payment processing charges where applicable

11. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Safari Transfers and Charter Services

Email: info@safaritransfers.com

Phone: +27 82 784 2784

Website: www.safaritransfers.com